Before starting
Check your account’s plan in Settings > Billing and the recording limit shown by the app. Current plan details are on Pricing. Discontinued subscriptions can retain different entitlements.
The recording duration limit applies to a capture session. It is separate from upload allowances, transcription allowance and AI usage. Uploaded files in the app have no set file size limit.
For a long session
Confirm the limit before starting and keep enough device storage and power available. Check that the microphone is capturing sound. Watch the recorder’s status and upload progress.
If the app stops capture at a limit, wait for saving to finish before closing it. Do not clear site data to try to extend or reset an allowance.
For an existing long file, see upload troubleshooting. For interrupted capture, see recover a recording.